Discover the Growing Trend: Customers Loving These Features!
Experience the surge in customer engagement with these amazing tools across the BBVA Group. The interactions have soared by an impressive 85%, from 12 million to a staggering 22.7 million within just a year!
When it comes to geographical impact, Mexico takes the lead with a phenomenal 220% growth, reaching 6.5 million interactions. Meanwhile, in Spain, there has been a substantial 72% increase, totaling 14 million interactions.
Unbeatable Customer Satisfaction and Loyalty
The positive ratings for BBVA’s tools in Spain average an impressive 8.67 out of 10, showcasing the high satisfaction levels among customers. The Net Promoter Score (NPS) for users of financial health tools is an incredible 39.2 compared to 29.9 for non-users, further indicating elevated customer satisfaction.
Customers who utilize these tools not only enjoy higher satisfaction but also exhibit greater loyalty. With a 1.2 point lower probability of customer churn, these users are undeniably more loyal.
