Welcome to the exciting changes ahead for HSBC Canada customers as RBC takes the lead. Wondering what’s in store for you? Let us guide you through the upcoming transition in the next two months.
What’s Next for HSBC Canada Customers?
Rest assured, most changes happening during the transition will be seamless and automatic. You can continue to bank as usual while keeping an eye out for the ‘Welcome to RBC’ product and services guide in your mailbox. This handy guide contains valuable reference information and links to help you through the transition.
Personal Banking
Changes in Store: RBC will match you with suitable bank accounts based on your current HSBC accounts and will mail new RBC debit cards. Expect these cards to arrive by the end of February 2024, ensuring uninterrupted banking.
Next Steps: Use your HSBC card until the transition is complete, then activate your new RBC card or client number for seamless access to your RBC accounts. Don’t worry – your historical account information will migrate to RBC, and you can also download it from HSBC for safekeeping.
Credit Cards
Upcoming Changes: RBC will provide you with RBC credit cards based on your current HSBC cards, arriving by the end of March 2024. Your credit limits and balances will stay the same, with any insurance coverages and services being replaced by RBC’s offerings.
Action Plan: Activate your new credit cards right away and keep your HSBC cards handy until the switch is complete. Refer to the welcome guide or visit RBC’s website for more information on credit cards.
Mortgages and Other Loans
Anticipated Changes: All HSBC lending products, from mortgages to loans, will transition to RBC by the end of March 2024. Rest assured, the terms of your mortgage agreement will remain unchanged until your current term ends.
